Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.
We're happy to help!
Questions, concerns...? We want to help. Send us a message below
FAQs
Have a quick question? Check our FAQs for a quick answer
You can reach the Sapirion team through our contact form, by email, or by phone. For order-related inquiries, please include your order number so we can assist you as efficiently as possible.
How quickly will I receive a response?
Our team aims to respond to all inquiries within 1–2 business days. During weekends, holidays, or periods of high demand, response times may be slightly longer.
What should I do if there is a problem with my custom order?
Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.
Can I get help choosing the right jewelry?
Yes. Our team can assist with product details, diamond specifications, sizing, styling, gifting, and selecting the right piece for your needs. Contact us and let us know what you are looking for.
What information should I include for an existing order?
Please provide your full name, email address, and order number, along with a brief description of your question or concern. This helps our team locate your order and respond more quickly.
Choosing a selection results in a full page refresh.
